"I must commend Franco for his patience and more importantly, his GREAT CUSTOMER SERVICE skills!" - Dolores G.

Dolores G. Fairfield, California Jun 09, 2013

QualityExcellentAppealExcellentServiceExcellent

 

On May 29th I walked into the Ford dealership to get information about vehicle leasing. I was introduced to Franco who was to provide the pros/cons of leasing and answer any questions I might have. To be able to address my questions with more accuracy, we decided to select a vehicle. I drove a 2008 Edge, that I just loved, and wanted a newer model. After my selection, Franco was able to provide more detailed figures on the cost of the vehicle. I could not make the decision to go forward without first presenting the deal to my husband. Franco was accomodating in that respect he understood, he was not pushy. My husband said it was a great deal, go for it. Returned on the 30th and I drove my 2013 Ford Edge home. I was elated. I must commend Franco for his patience and more importantly, his GREAT CUSTOMER SERVICE skills! As a manager in the customer service industry, I know the importance of great customer service.. Keep up the great work Franco!!!

 

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